The A to Z guide to social media
Sometimes it’s worth getting back to basics. Here is a compact roadmap to social media – compiled as an easy-to-follow A to Z guide.
Access. Some companies still deny access to social networks at work. According to a Cisco study, 33 percent of college students and young professionals under the age of 30 say they would prioritize social media access over salary in accepting a job offer.
Balance. Brands and people should balance the amount of time they spend on social media and the amount of time they spend on each of the different social media networks.
Channels. Don’t get caught up in social media channels – instead develop a social media strategy.
Democracy. According to some reports, social media has sparked democracy. What do you think?
Engagement. Social media provides brands with direct access to their primary audience: customers. Read 21 rules for social media engagement.
Facebook. Despite some people getting frustrated with Facebook, it is still the top social network a majority of us still use. According to Business2Community, 77 percent of B2C companies acquired customers via Facebook.
Google+. This is now the second-largest social network. Google+ is appealing to many because of three reasons: search results, hangouts and the new Communities.
Humanize. Social media is humanizing brands. Humans connect with humans – not with brands or logos. Social media helps tear down the traditional walls that large organizations put up. Read 10 ways to humanize your brand on social media.
Instagram. Despite Instagram recently losing 25 percent of its daily active users, it is still the choice of photo sharing today. Read 5 things brands can learn from the Instagram fallout and 3 ways to grow your Instagram community.
Journalists. We are all now citizen journalists. In other words, we all play an active role in the process of collecting, reporting, analyzing and disseminating news and information. Remember how social media played a big role in the US Airways airplane crash into the Hudson River.
Knowledge. You can learn a lot on your social networks. As a job seeker, you can learn about your future company before you interview with them. As a brand, you can learn about the digital body language of your customers.
LinkedIn. This network keeps growing with more than 200 million users. It is the top social network for many B2B companies (read 7 steps to LinkedIn success for B2B companies). Their new endorsements feature has negative and positive reviews but the jury is still out. In the meantime, you may want to read how to make the most of LinkedIn endorsements.
MySpace. Justin Timberlake is bringing sexy back to MySpace. But is it enough? Only time will tell but it is worth keeping an eye on. Read 5 things marketers will love about MySpace.
News. People now go to Twitter or other social networks to find out their news since it can break faster than through the traditional media outlets. Read how social media is taking over the news industry.
Openness. Whether you like or not, you are learning a lot about your friends and brands than you ever did before … the good, bad and the ugly. Social media is breaking down the traditional “walls” of information that friends or brands put up.
Pinterest. This network has exploded. It is on its ways to becoming a household name in social media. Pinterest is addictive and it recently launched business pages. Read 5 ways brands us Pinterest to authentically connect.
Quora. With the death of LinkedIn answers, this Q&A site has a lot of potential. Bing has integrated it into its social search. Read 9 ways to get more out of Quora.
Relationships. This is what social media is all about. Connecting with others.
Slideshare. This is the most underutilized site out there. Read 7 reasons why B2B marketers should love SlideShare and 11 ways to use SlideShare for content marketing success.
Twitter. Twitter is where a lot of news breaks these days. According to Twitter, there are over a billion tweets sent every three days.
Universe. Social media opens up your world to the entire universe, not just your city, town, neighborhood or street. You can connect with people all over the world with a couple of clicks.
Voice. It is important to find your authentic voice in social media and craft your own voice. Read how 5 brands crafted their social media voice and 5 tips to strengthen your company’s social media voice. Have you developed your own personal social media voice? What about your brand’s voice? Read 20 great social media voices and how to develop your own.
Widgets. Social media networks have developed stand-alone applications that you can embed into other applications like a website or a desktop. Some of the top social networks widgets: Twitter, LinkedIn, Facebook, YouTube and Pinterest.
X-factor. Social media is changing the game. It can be hard to truly describe social media’s influence on marketing, public relations, organizations and people but social media is changing worlds.
YouTube. Gangham Style video on YouTube now has more than 1 billion views. Need I say more about the popularity of this social network?
Zest. In other words: vigorous and enthusiastic enjoyment. This is what social media is all about. People enjoy spending time on social media. In the United States, people spent 121 billion minutes on social media in July 2012, according to Nielsen’s 2012 social media report. That is 6.5 hours per person (if every person in the U.S used social media).
What would you suggest as alternative letters to this list?
Top 10 viral YouTube videos of all time
We all love video. So I thought it would be fitting to create a post on the 10 best viral YouTube videos of all time.
In doing research for this post, I saw many other top viral video lists varied based a number of variables and criteria. Basically, the list depends on how you slice and dice it. In other words, these types of posts are very subjective. So what really makes up a viral YouTube video for this list?
Here’s my criteria:
- The video needed to reach a large age range
- Be a part of pop culture
- You can watch it on YouTube
- Ranked by number of YouTube views
To help create this post, I referenced the YouTube Chart of all-time most viewed videos.
Here’s my list:
10. Lazy Sunday – Saturday Night Live
Views: 5 million +++ (taken down by NBC from YouTube so not sure final count)
9. Evian Babies
Views: 14 million +
8. Old Spice – The Man Your Man Could Smell Like
Views: 30 million +
7. Will it Blend? iPad version
Views: 10 million + (note: many different versions of “Will It Blend” so I ranked this higher)
6. Numa Numa
Views: 41 million +
5. Miss Teen USA 2007 – South Carolina answers a question
Views: 49 million +
Views: 60 million +
3. D&*K in the Box – Saturday Night Live
Views: 24 million + (owned by NBC so numbers are off – most likely tons more than listed on YouTube)
Views: 85 million +
Views: 168 million +
What video(s) would you add to this list?
These are a few of my favorite social media things
This year marks the 45th anniversary of the musical film The Sound of Music. The song that everyone knows from this movie is “My Favorite Things.” In tribute to this movie and song, I would like to share with you a few of my favorite social mediathings.
Video
A refresh of the original Social Media Revolution video with new and updated statistics. The facts in the video come from the book Socialnomics by Erik Qualman.
PowerPoint
This is a great presentation, courtesy of the Social Media Club of Greenville.
Database
A list of 126 social media policies, all in one location. Also, another must-read for developing and implementing your social media policy: 10 Must Haves for Your Social Media Policy.
Quote
Chris Brogan from his new book Social Media 101: “Social media lets you go wide, but YOU have to make it go deep.”
Want more social media quotes? Then, you should read 99 favorite social media quotes and tips.
E-Newsletter

PR Daily — a daily e-newsletter and website from Ragan Communications — that highlights the top stories from the web about social media, marketing and public relations.
What are some of your favorite social media things?
Show your constituents some love
We’ve been featuring Alumni Valentines in our GW Colonial Cable alumni e-newsletter for three years running. I typically have some trouble finding couples to profile, but this year was different.
We leveraged social networks and asked couples whose relationship began at GW to share their stories. I posted a message to our GW Alumni LinkedIn Group and on Twitter (@GWAlumni) and watched the messages rolled in.
We received 25+ stories, more than enough for our e-newsletter, and enough to spill over into a “More Alumni Valentines” story next month. The story received two to three times as many click-throughs as our traditional feature story in our e-newsletter.
On this Valentine’s Day I encourage you to show your constituents some love by engaging them across your social networks to help you tell more interesting stories.
Know Your Audience
We try to segment our social media outlets and target our messages accordingly. Here is how we focus our communications on each of the GW Alumni social networks (recognizing there is some audience overlap):
LinkedIn– Build awareness of career services, opportunities, and news, encourage peer connections, find story ideas, and open conversation through “discussions”
Twitter – Quick hits to build prestige around the university and its alumni (top news and prominent alumni), support relationships, and find story ideas
Facebook – Promote events, share regional-specific information, encourage peer connections
YouTube – Share highlights from alumni and university events, build awareness of leadership in the university and alumni association
Flickr – Repository for event photos, maintain engagement
Social media is by its nature not about simply pushing information out, but learning about your constituents needs and engaging them in dialogue. GW graduate and social media consultant Steve Goldner recommends bringing an “LCR mentality” to your social media outreach – Listen, Conversation, Relationships.
One powerful way to encourage conversations and build relationships is by soliciting advice and feedback from your audience on story ideas. In this case, the quality of our engagement through social media is just as important as the quantity.
Recognize Your Reach…and Limitations
For most organizations, social media provides another platform to reach a certain segment of your audience. Our largest GW Alumni social network – LinkedIn, with 10,430 members – only represents about 5% of our alumni population.
According to research by Forrester (see Josh Bernoff’s post on Social Technographics) 17 percent of U.S. online adults are “inactive” on social networks and the largest percentage group are simply “spectators” who read, listen and watch, but do not take an active role in a conversation.
It is important to use a variety of communication platforms in your outreach. For our Alumni Valentines feature I solicited names of couples during in-person conversations, through e-mails, and on social networks. The story was e-mailed out through our e-newsletter, featured on our website, and posted on our Twitter, LinkedIn, and Facebook pages. The piece included a call to action for others to share their Alumni Valentine stories, which allows us to build off the original story.
Create Winning Content Through Collaboration
Some people are more interesting in 140 characters than others. Some videos on YouTube become viral hits and others flounder. Some individuals on LinkedIn spark thought-provoking discussions, while others come off as completely self-promotional. And some stories in your e-newsletter receive more click-throughs than others.
Creating content that resonates remains crucial. Develop content with input from your constituents on a variety of social networks and share that content across several different platforms. You will engage more individuals, hear more ideas, and produce a better end product.
How have you seen success by engaging your social networks in developing content?
This post is courtesy of guest blogger Matt Lindsay (@lindsam8). Matt is the director of alumni communications at The George Washington University (GW) in Washington, D.C.
Living in the social media age

More than 56% of marketers plan to incorporate social media into their businesses next year, according to a recent survey by the Center for Media Research.
With so many social media channel options to choose from, which one do you use for your marketing communications strategy?
In July 2009, Russell Herder and Ethos Business Law study of national business leaders highlighted that the most popular social media channels were the following:
In my first blog post, my audience confirmed that Facebook and Twitter were the most popular social media platforms. So, as a marketer, should I use the most popular social media channel or a combination of both? Well, the short answer is that it depends. Since each tool works in a different way and with the social media landscape changing everyday, the key is to find out what your targeted audience likes to use.
The bottom line is that you need to be a part of the conversation because these conversations are happening, whether you are in the social media game or not.




